Q. How long does it take for mailing service after the job is printed?

A. 2-4 business days as long as we have an order for the mailing services, a mailing list, and the postage is paid in full

Q. What formats should my mailing list be saved in?

A. We accept ASCII mailing lists, which can be created in Excel, Lotus 123, comma/quote delimited text files, Access, dbases, tab delimited, or fixed field databases.

Q. What is the minimum size that can be mailed bulk mail?

A. The minimum size that can be mailed is 3.5” x 5”.

Q. What is the minimum quantity that can be bulk mailed?

A. The minimum quantity that can be bulk mailed is 500 pieces.

Q. How long will it take for my postcards to be delivered?

A. The length of time that your postcards will take to arrive in your customers hands varies depending on the mailing priority that you select. The US Postal Service estimates First Class priority to take 3-5 business days, and Standard/Bulk Mail priority to take 7-10 business days in transit. However, since bulk mail is considered the lowest priority mail, it is possible that it may take longer for your mail piece to reach it’s destination, especially during the holiday season.

Q. What does CASS certification mean?

A. CASS certification stands for Coding Accuracy Support System. This is a service offered by the US Postal Service continuously updates and verifies the accuracy of the address information in a mailing.

Q. How can I place an order for direct mail services?

A. If you are using our online ordering system, you can place the order for direct mail services when you place the order for the printing of your mail piece. You can do this by selecting ‘yes’ in step 5 of the order wizard to the question which asks if you require direct mail services, and filling out the form which will appear. If you are mailing in or faxing in an order form, simply state direct mail services as an additional line item.

Q. When should I submit my mailing list?

A. In order to avoid delays or confusion, mailing lists should be submitted when placing the order. If your mailing list is not ready at the time of order placement, you can go back to your order on our web site and upload it at that time. As a last resort, you can also e-mail your mailing list to
directmail@twig/discountedprinting/quickprintlin.com with the job number in the subject of the e-mail.

Q. Is there a fee for processing the mailing list?

A. There is no feel for processing your list, as long as we receive one clean mailing list. There is a $40/hour fee if we need to combine lists or if we need to readjust the format of your mailing list.

Q. How are the fees for direct mail services and the cost of postage calculated?

A. The cost for direct mail services and postage is calculated based on the size and quantity of the pieces being mailed, as well as by the priority of the mailing. If you use a credit card for postage, there will be a 4% surcharge included on your invoice, to cover credit card processing fees, as we do not mark up postage costs.

Q. How will I know what my exact direct mail services and postage fees are?

A. In order for us to provide you with an accurate estimate for the direct mail services and postage, we will need your mailing list. We will then run the list through our software and we will provide you with an estimate for the mailing services and for the postage.

Q. Do I need my own permit?

A. No, why pay to get your own permit when you can use ours for free? All we have to do is add our permit to your design before we go to print.

Q. What is an indicia?

A. This is the rectangle with text on the top right side of the mailing side of a mailed piece. It is a permit imprint that indicates what type of mailing service you chose, the permit number of the company who holds the permit, and the location of the post office from which the mail piece is sent.

Q. Do you use labels to address the postcards?

A. No, we will ink jet the address directly on to your postcard or mail piece.

Q. What is the most economical way to mail a 4”x 6” postcard?

A. If you are mailing a 4x6 postcard, you should select First Class as it is actually more economical than mailing the piece via Bulk/Standard Rate priority. So why not take advantage of quicker delivery at the same cost?

Q: Can I mail the extras using your permit?

A: No, unfortunately even though the permit information says “US Postage Paid” it isn’t actually paid until we deliver them to the post office. If you put them in a regular mailbox they will not get delivered. However, you can cover the permit information with a stamp and then mail them.