We ship anywhere in the country via UPS. Prices and turnaround
times do not include shipping. If you want to use your own Fed
Ex, Airborne or DHL account, provide your account number and
preferred carrier when you provide us with your shipping instructions.
Please call for shipping estimates and in-transit times before
placing your order. Ground shipments can take up to 5-7 working
days. We can only provide cost estimates for products shipping
on our UPS account. If you will be shipping on your own carrier
account, we will be happy to provide you with the information
necessary to obtain an estimate from the carrier, as well as
instructions on how to do so.
Complete shipping instructions should be included on your order
form when you place your order. All instructions or changes
in shipping must be submitted in writing via e-mail or fax the
day prior to when the job is supposed to ship. Changes and delays
in submitting shipping instructions in shipping instructions
might cause delays in shipping.
If your job has not already shipped, you can change your shipping
instructions by emailing shipping@twigonestop.com. The subject
of the email should include your job number. Please be sure
to include your contact information in the body of the email.
You may also send us a fax with the changes. If you have a last
minute change, we also recommend that you call us to inform
us of the change.
Tracking numbers will be e-mailed you once your job has shipped.
You can also track your shipment online by logging in to your
account and viewing existing jobs in the system. By clicking
on the job number you will be able to view job and tracking
information. This page contains the tracking numbers, which
work as a link to track your package on the carriers website.
Drop shipments to more then 3 locations will incur an additional
$5 fee per location.
We do not ship COD.
We are not responsible for any loss, damage or shipping delays
caused by a delivery carrier.
Claims for damage caused during the shipping process must be
reported in writing and with a phone call within 1 business
day of receipt of the shipment. The carrier will be coming out
to fill out a claim and review the information regarding the
claim. Please make sure the entire contents of the shipment
are available during the time of inspection. If the product
is not available, the carrier may deny the claim. We also recommend
that you take digital pictures of your package.
